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Maintenance and troubleshooting
Monitoring peer-to-peer connections
To monitor peer-to-peer connections for your Axis Powered by Genetec unit, navigate to the Network subpage within the Powered by Genetec page.

Preface
User guide
- Introduction to Axis Powered by Genetec
- Axis Powered by Genetec features
- Configuration
- Maintenance and troubleshooting
  - Verifying the firmware versions
    You can verify the firmware versions running on your Axis Powered by Genetec unit in three places. On the unit's Identity page in Config Tool, in the Security Center Hardware inventory task, and on the unit itself through the AXIS device interface.
  - Upgrading the firmware
    You can upgrade the Synergis™ Softwire app and the Axis Powered by Genetec unit firmware in a single operation.
  - Rolling back the firmware
    If you have upgraded your Axis Powered by Genetec firmware, you can roll back to the previous version, but you must also reset your device to factory default and reconfigure it.
  - Downloading diagnostic logs
    To assist the troubleshooting of your Axis Powered by Genetec device, you can download its diagnostic logs.
  - Deleting archived and obsolete logs
    To free storage space on an Axis Powered by Genetec unit, you can delete the archived and obsolete logs.
  - Monitoring peer-to-peer connections
    To monitor peer-to-peer connections for your Axis Powered by Genetec unit, navigate to the Network subpage within the Powered by Genetec page.
  - Disabling tamper alarms
    You can disable any of the tamper alarms on an Axis Powered by Genetec unit from the AXIS device interface.
Release notes
A1610 user manual
A1610-B user manual
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Monitoring peer-to-peer connections

2024-04-16

To monitor peer-to-peer connections for your Axis Powered by Genetec unit, navigate to the Network subpage within the Powered by Genetec page.

Before you begin

To view the peer-to-peer connections in the Network subpage, ensure that peer-to-peer is activated on the Access Manager and more than one unit is enrolled.

Procedure

Go to the Powered by Genetec page.
Click the Network tab.
All access control units that share the same Access Manager as your Axis Powered by Genetec unit are listed.
To refresh the page, click any other tab within the Powered by Genetec page, and then click the Network tab.