Configuring the Softwire logging level

To help troubleshoot your Axis Powered by Genetec device, you can temporarily set the logging level to Debug or Trace.

1. In the Powered by Genetec page, click the Logs tab.
2. In the Synergis Softwire logging section, select a Logging level.

   

3. In the Reset logging level to Info after (days) field, enter the number of days for which you want to gather logs at the selected logging level.
   This setting is disabled unless you select Debug or Trace.
   If you set the logging level to Debug, and the logging period to 7 days, all system activity events with a severity level equal or higher than Debug are logged for 7 days. After this period, the logging level automatically reverts to Info.
4. Click Apply.