Verifying the firmware versions

You can verify the firmware versions running on your Axis Powered by Genetec unit in three places. On the unit's Identity page in Config Tool, in the Security Center Hardware inventory task, and on the unit itself through the AXIS device interface.

What you should know

• Do not confuse the Synergis™ Softwire app with the Synergis Softwire software. The former runs on Axis Powered by Genetec units and is distributed as part of the Axis firmware. The latter runs on Synergis™ appliances and is distributed as part of the Synergis appliance firmware.
• Two pieces of firmware run on each Axis Powered by Genetec unit:
  • Synergis Softwire app, called Firmware in Security Center
  • Axis firmware (AXIS OS), called Platform in Security Center

Both Firmware and Platform versions are displayed in the Identity page of the Axis Powered by Genetec unit in Config Tool.

1. Sign in to Security Center using either Config Tool or Security Desk.
2. Open the Hardware inventory task.
3. Search for the Axis Powered by Genetec units found on your system and click Generate report.
   The Synergis Softwire app version is indicated in the Firmware version column, and the Axis firmware version is indicated in the Platform version column.

   For more information, see Viewing unit properties.

1. Sign in to the Axis Powered by Genetec device.
2. From the main menu, click Status ().
   The Axis firmware version is indicated in the Device info panel.

   

3. Click Apps ().
   The Softwire app version is indicated in the Synergis Softwire panel.