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Release notes
What's new with A1610 (11.5.1639.0 & 11.11.125.3)
Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1639.0 on the AXIS OS platform version 11.11.125.3.
Resolved issues in A1610 (11.5.1639.0 & 11.11.125.3)
The following issues are resolved for Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3).

Preface
User guide
Release notes
- What's new with A1610 (11.5.1639.0 & 11.11.125.3)
  Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1639.0 on the AXIS OS platform version 11.11.125.3.
  - Resolved issues in A1610 (11.5.1639.0 & 11.11.125.3)
    The following issues are resolved for Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3).
- What's new with A1610 (11.5.1610.0 & 11.11.116.3)
  Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1610.0 on the AXIS OS platform version 11.11.116.3.
- What's new with A1610 (11.5.1539.0 & 11.9.71.15)
  Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1539.0 on the AXIS OS platform version 11.9.71.15.
- What's new with A1610 (11.4.1723.0 & 11.8.75.6)
  Axis Powered by Genetec A1610 contains Synergis™ Softwire app 11.4.1723.0 and AXIS OS 11.8.75.6.
- What's new with A1610 (11.4.1504.0 & 11.8.0.2)
  Axis Powered by Genetec A1210 contains Synergis™ Softwire app 11.4.1504.0 and AXIS OS 11.8.0.2.
- Documentation enhancements for Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3)
  There are no documentation enhancements in Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3).
- Known issues in Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3)
  Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3) has the following known issues.
- Limitations with Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3)
  Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3) has the following limitations.
- Product compatibility for Axis Powered by Genetec A1610
  Synergis™ Softwire app is the firmware for Axis Powered by Genetec devices. Synergis Softwire app must be installed with AXIS OS, called the platform, on every Axis Powered by Genetec device.
- Supported upgrades from earlier versions of Axis Powered by Genetec firmware
  You can upgrade Axis Powered by Genetec units to the latest versions of the Synergis™ Softwire app and Axis firmware using the Config Tool or the unit's web portal.
A1610 user manual
A1610-B user manual
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Resolved issues in A1610 (11.5.1639.0 & 11.11.125.3)

2025-01-22

The following issues are resolved for Axis Powered by Genetec A1610 (11.5.1639.0 & 11.11.125.3).

For resolved vulnerabilities, see Security Updates for Axis Powered by Genetec A1210 and A1610.


Issue	Description
4340121	In ACaaS systems in Security Center SaaS and Security Center SaaS Edition (Classic), PIN credentials aren't always synchronized properly for cardholders.
4319420	In ACaaS systems in Security Center SaaS and Security Center SaaS Edition (Classic), Axis Powered by Genetec units are slow to process requests during high load situations, such as firmware upgrades, unit syncs, cloud component updates, and so on.