Home
Release notes
Product compatibility for Axis Powered by Genetec A1610
Synergis™ Softwire app is the firmware for Axis Powered by Genetec devices. Synergis Softwire app must be installed with AXIS OS, called the platform, on every Axis Powered by Genetec device.

Preface
User guide
Release notes
- What's new with A1610 (11.5.1610.0 & 11.11.116.3)
  Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1610.0 on the AXIS OS platform version 11.11.116.3.
- What's new with A1610 (11.5.1539.0 & 11.9.71.15)
  Axis Powered by Genetec A1610 now works with the Synergis™ Softwire app version 11.5.1539.0 on the AXIS OS platform version 11.9.71.15.
- What's new with A1610 (11.4.1723.0 & 11.8.75.6)
  Axis Powered by Genetec A1610 contains Synergis™ Softwire app 11.4.1723.0 and AXIS OS 11.8.75.6.
- What's new with A1610 (11.4.1504.0 & 11.8.0.2)
  Axis Powered by Genetec A1210 contains Synergis™ Softwire app 11.4.1504.0 and AXIS OS 11.8.0.2.
- Documentation enhancements for Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3)
  Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3) includes the following documentation enhancements.
- Known issues in Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3)
  Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3) has the following known issues.
- Limitations with Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3)
  Axis Powered by Genetec A1610 (11.5.1610.0 & 11.11.116.3) has the following limitations.
- Product compatibility for Axis Powered by Genetec A1610
  Synergis™ Softwire app is the firmware for Axis Powered by Genetec devices. Synergis Softwire app must be installed with AXIS OS, called the platform, on every Axis Powered by Genetec device.
  - Supported web browsers for Axis Powered by Genetec web portal
    It is crucial to be aware of the supported browsers for the Axis Powered by Genetec A1610 web portal. This knowledge ensures that you can have a smoothest experience while interacting with the system.
- Supported upgrades from earlier versions of Axis Powered by Genetec firmware
  You can upgrade Axis Powered by Genetec units to the latest versions of the Synergis™ Softwire app and Axis firmware using the Config Tool or the unit's web portal.
A1610 user manual
A1610-B user manual
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Product compatibility for Axis Powered by Genetec A1610

2024-04-09

Synergis™ Softwire app is the firmware for Axis Powered by Genetec devices. Synergis Softwire app must be installed with AXIS OS, called the platform, on every Axis Powered by Genetec device.

Enroll Axis Powered by Genetec devices on Access Manager roles in Security Center as Synergis™ units.

For compatibility information, see Product compatibility for access control on the Genetec TechDoc Hub.