Limitations with Axis Powered by Genetec A1210 (11.5.1610.0 & 11.11.116.3)

2024-10-16Last updated

Axis Powered by Genetec A1210 (11.5.1610.0 & 11.11.116.3) has the following limitations.

Only limitations related to Axis Powered by Genetec A1210 (11.5.1610.0 & 11.11.116.3) are described here. For limitations related to Security Center and Synergis™ Softwire, refer to their respective Release Notes.

Limitations with Axis Powered by Genetec A1210

Issue Description
4097886 When a reader on an Axis Powered by Genetec unit is tampered with, all doors controlled by that unit are reported as tampered.
Workaround: To identify which reader is being tampered with in real time, check the Peripherals page of the unit in the Config Tool. The tamper input that’s active indicates the tampered reader. However, once the input state returns to normal, you no longer are able to determine which reader was tampered with.
3624244 In a peer-to-peer group managed by an Access Manager, an Axis Powered by Genetec unit and a Legacy Synergis Cloud Link unit cannot communicate with each other. This occurs if any of the following conditions is met:
  • The network is configured so that the DHCP server does not communicate with the DNS server.
  • The Legacy Synergis Cloud Link unit is not connected to a domain.